Close the video player or app and then open it again. But don’t worry there are steps you can take to resolve it and get back to your favorite shows. Getting that pesky error message on DIRECTV can be quite a buzzkill. How to Troubleshoot the “Sorry We Ran Into a Problem” Error Message on DIRECTV If you experience recurring issues, don’t hesitate to reach out to DIRECTV customer support for assistance.Give your device a fresh start every so often to prevent underlying issues from piling up.Opt for browsers known to work seamlessly with DIRECTV, like Google Chrome or Mozilla Firefox.Periodically clear your browser’s cache and cookies to keep it running smoothly.Developers often release updates to fix bugs and improve compatibility. Regularly update your DIRECTV app and browser to the latest versions.Ensure you have a strong and stable internet connection before starting your streaming session.Here are some tips to help you avoid encountering this error in the first place: Tips to Avoid the “Sorry We Ran Into a Problem” Error Message Your device, be it a computer, smartphone, or smart TV, might have underlying issues affecting video playback.Sometimes, your browser itself may not be compatible with DIRECTV, leading to this error.Excessive buildup can interfere with smooth video playback. Over time, your browser accumulates cache and cookies.Using an outdated version of DIRECTV’s software or your browser may lead to compatibility issues.A shaky internet connection or interruptions in your network can prevent the video player from accessing content.Understanding why this error message appears can help you avoid it in the future. Reach out to DIRECTV customer service for further assistance.Ĭommon Causes of the “Sorry We Ran Into a Problem” Error Message on DIRECTV If none of the above steps resolves the issue, it’s time to seek help from the experts.Outdated apps may encounter compatibility issues. Ensure you’re using the latest version of the DIRECTV app on your device.A weak or unstable connection can lead to this error. Ensure your internet connection is stable and strong.Download and install browsers like Google Chrome or Mozilla Firefox and see if the error persists there. If you’re using a web browser to access DIRECTV, try switching to a different one.Clear them from your browser by accessing the browser’s settings and selecting the option to clear cache and cookies. Sometimes, accumulated cache and cookies can be the culprits.This can refresh the system and resolve underlying issues. Power it off, wait for a moment, and then power it back on. If the error persists, consider restarting your device.Sometimes, this simple step does the trick. Close the video player window or app and then reopen it. First things first, try restarting the video player itself.DIRECTV” error message? Let’s walk through the steps to troubleshoot this issue: So, what should you do when you encounter the “Sorry We Ran Into a Problem. Troubleshooting the “Sorry We Ran Into a Problem” Error Message on DIRECTV Plus, we’ll delve into the common causes of this error and offer tips to avoid it in the future. This hiccup can put a dent in your viewing plans, but fear not – we’ve got your troubleshooting guide right here. If you’ve ever settled in to watch your favorite shows on DIRECTV only to be greeted by the frustrating error message, “Sorry we ran into a problem. The tech support individual I spoke with said that she had had a similar (or the same) issue on her personal iPad and that she had to adjust some non-obvious Adobe/Flash settings in order to use DirecTV's web player.1.6 Conclusion “Oops! DIRECTV Video Player Glitch? Here’s How to Fix It” After the new install, with browser reboot, the same issue is occurring After one complete installation and a reboot, DirecTV prompted me to install the web player again (which I did, after removing the initial install) I have installed DirecTV's web player twice now, and restarted my computer a couple of times The same error is happening on two browsers, Chrome and Safari Restart your video player." (Meaning no error code given.) The error I get from DirecTV is nothing specific, just "Sorry, we've run into a problem. My Flash Player is up to date, version 18,0,0,203 I have a MacBook Pro Retina running Yosemite 10.10.3 They suggested that it may be a Flash issue. I called DirecTV for tech support and they were unable to identify any issues on their end or on my computer. I am having issues using DirecTV's online video player streaming service.
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